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VALÉRE only accepts returns and exchanges if your jewellery is faulty or damaged upon receiving the order, however, we must be notified within 3 days from receiving the order. Please provide a full description of the fault or damage along with an images to Upon receiving your email our team will inspect the jewellery to confirm if it is faulty or damaged and will reply in due course. All jewellery must be returned in original packaging, must be in its original condition and unworn.


We do not accept returns due to change of mind.


Unfortunately, we do not accept returns on earrings due to hygiene reasons.


All pre-orders and custom orders are final. We do not accept any return, refund or exchange on any pre-order or custom orders.


Please note that all of our jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could host minor marks, irregular shapes and inclusions. Because all of our stones are natural products they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery is featured on our website. Screen displays will vary slightly from screen to screen which potentially could result in slight colour variations to what is displayed on screen and in real life. We will not accept returns or exchanges due to the natural marks, inclusions or slight colour differences within our jewellery.


VALÉRE is dedicated to customer service and ensuring a high level satisfaction, if you have any questions regarding our return and exchanges policy please feel free to contact us directly. 


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